Overview

This policy defines how refund requests are evaluated to ensure fairness, transparency, and consistency across all cases.

Eligibility for Refunds

Refunds may be issued for duplicate payments, billing errors, or confirmed service interruptions. Other requests are reviewed individually.

Non-Refundable Situations

Some digital services or completed deliverables are non-refundable. Customers should review terms before making a purchase.

Refund Process

Refund requests must include transaction details and a clear explanation. Approved refunds are processed through the original payment method.

Partial or Conditional Refunds

When only part of a service is undelivered, a partial refund may be granted based on mutual agreement.

Disputes and Resolution

Disputes require documentation for evaluation. We aim to resolve disagreements fairly and quickly.

Processing Time

Approved refunds usually take 5–10 business days, depending on the banking provider’s timelines.

Exceptions and Limitations

Refunds cannot be issued for misuse, fraud, or contract violations. Final decisions will be communicated clearly.

Policy Updates

Updates to this policy may occur. The most recent version will always appear on this page.